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F&Q |
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1. What is
your core business? |
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2. How can
I purchase an artwork I liked? |
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3. How can
I pay for my order? |
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4. Is ordering with credit card
is secure at your site? |
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5. How is a portrait packed for delivery? |
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6. What delivery methods do you use? |
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7. How much does my delivery cost? |
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8. How long does it take to get my purchase? |
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9. What if my purchase arrives in damaged state? |
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10.Are the artworks presented at your site are original? |
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11.Are any digital technologies are used during creation of
artworks? |
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12.Can you create an artwork on commission portrait or
painting? |
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13.Can I get a discount, if I order several articles? |
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14.Can I cancel my order? |
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15.I want to purchase a painting, but later. Can you reserve
it for me? |
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16.Do you sell artworks wholesale? |
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17.If I am no satisfaction,Can I Returnsor Exchanges? |
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1. What is
your core business? |
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The core business of Yater Art
Gallery is selling artworks and creating commission artworks
(paintings&sculpture). |
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2. How can
I purchase an artwork I liked? |
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In order to purchase the chosen
artwork, you need to click BUY link below the artwork to go
to Order page. Here you should fill in all form fields and
click Send button to send the completed form to our email
address (please, see How to Buy). Upon receipt of an email
with your order, we contact you to confirm your order and
discuss all details related to purchase and delivery. Upon
receipt of the specified amount of money to our account, we
send or deliver you the purchased artwork (please, see
Delivery page). The purchased goods will be sent to any
address specified by you. |
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3. How can
I pay for my order? |
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You have the following choices:
Credit Card Payments;
Money Transfer to our bank account (the procedure takes from
3 to 7 days);
PayPal;
Western Union, MoneyGram (the procedure takes only 15
minutes, and we receive the money as soon as in 1 hour. All
operational expenses related to money transfer will be born
by us).
Pay by Bank Check |
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4. Is ordering with credit card
is secure at your site? |
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Paying with your credit card is
absolutely safe and secure. We use Secure Sockets Layer (SSL)
technology to encipher payment data you send via Internet. |
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5. How is a portrait packed for
delivery? |
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very artwork is packed manually
in ultra strong materials, applying special technologies,
and then, rolled in special tube, carefully transported to
its destination. |
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6. What delivery methods do you use? |
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We employ services of such transportation companies, as DHL,
FedEx, TNT, UPS the indubitable leaders in transportation
market with immaculate reputation. |
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7. How much does my delivery cost? |
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We offer free worldwide deliveries, if a value of your
purchase is at least $800. In case when the value is less
than $800, the cost of delivery will be set according to
FedEx, UPS, DHL, TNT fees. |
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8. How long does it take to get my purchase? |
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Shipment of your purchase is effected within 48 hours from
the moment when the agreed amount of money is received by
us. Delivery of your purchase will take 3-5 working days. |
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9. What if my purchase arrives in damaged state? |
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The chance that your purchase will arrive damaged is very
low, as we use special packing materials for safe and
careful transportation to ensure secure delivery and prevent
possible damages. In case when your purchase does arrive
damaged through our fault, we shall exchange your purchase
or shall refund its cost. All artworks are send insured, and
a transportation company will repair damages, if they occur.
Please, contact us to get the details. |
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10. Are the artworks presented at your site are original? |
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All artworks presented at our site are original and created
by hand, as stated and confirmed by Originality Certificate. |
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11. Are any digital technologies are used during creation of
artworks? |
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No, all works presented at our site were created by
professional artists only by hand, without any digital
technologies. |
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12. Can you create an artwork on commission portrait or
painting? |
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Of course, we can. Professional artists can create any
portrait, copy or any other artwork, including sculptures at
your request. |
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13. Can I get a discount, if I order several articles? |
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In most cases, we offer a discount, provided that you are
already our regular customer or purchase more than 3
articles. |
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14. Can I cancel my order? |
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You can cancel your order, but only before we have sent your
purchase. If you want to cancel your order, but a painting
has been already sent, you may return it within 5 days,
paying transportation and operational expenses (please, see
Money Back Guarantee). |
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15. I want to purchase a painting, but later. Can you
reserve it for me? |
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Of course, we can reserve this painting for you, just
contact us. |
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16. Do you sell artworks wholesale? |
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Yes, we do. We sell artworks wholesale. Please, visit
Commission Painting page to know more.
If you have any questions, please contact us at (Email:
fodiao1993@yahoo.com.cn, Telephone: (+86-592-8921873), and
we will be happy to help you. |
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17 If I am no satisfaction,Can I Returnsor
Exchanges? |
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Art-best.com is committed to
delivering unique products of the highest quality to our
customers. Your satisfaction is 100% guaranteed. If for any
reason, other than our error, you decide not to keep your
merchandise, Art-best.com will accept returns/exchanges
within 7 days of delivery. We will refund the full price of
the item(s) excluding shipping and handling. |
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